Return and Refund Policy

Thank you for shopping at MetroTech, a UK-based e-commerce website. We want to ensure that you are satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and obligations.

Return Eligibility:

1. We accept returns for most products within a specified time frame from the date of delivery, as outlined below. However, certain items may be excluded from our return policy due to hygiene, safety, or other reasons. Any exclusions will be clearly mentioned on the product page.
2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received. It should also include any accessories, manuals, or other items that came with the product.

Return Timeframe:

1. Our standard return timeframe is 30 days from the date of delivery. This means you have 30 days to initiate a return request.
2. It is important to notify us of your intent to return the product within this period. Please contact our customer support team or use the designated return request form on our website to initiate the return process.

Return Process:

1. To initiate a return, please contact our customer support team or access the return request form on our website.
2. Provide the necessary details, including your order number, product information, and reason for the return.
3. Our customer support team will guide you through the return process, which may include providing a return shipping label or instructions for returning the product to us.

Return Shipping:

1. If the return is due to our error or a defective product, we will cover the return shipping costs. In such cases, we will provide you with a prepaid shipping label or arrange for a courier to collect the product from your address.
2. If the return is not due to our error, you will be responsible for the return shipping costs.

Refund Process:

1. Once we receive the returned product and verify its eligibility, we will initiate the refund process. It may take up to 7 business days.
2. Refunds will be processed to the original payment method used for the purchase unless otherwise specified.
3. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider's policies.

Refund Exceptions:

1. Certain products or situations may have specific refund exceptions, such as personalized or customized items, digital downloads, or perishable goods. These exceptions will be clearly communicated on the product page or during the purchase process.

Damaged or Defective Products:

1. If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by arranging a replacement, repair, or refund.

Change of Mind:

1. If you simply change your mind about a product and wish to return it, please ensure it meets the eligibility criteria mentioned in Section 1.
2. In such cases, the return shipping costs will generally be your responsibility, unless otherwise specified.

Communication and Updates:

1. We will keep you informed throughout the return and refund process via email or other agreed-upon communication channels.
2. If you have any questions or need assistance regarding your return or refund, please contact our customer support team.

Please note that this return and refund policy applies to purchases made on MetroTech. If you have made a purchase through a third-party seller or marketplace, their specific return and refund policy may apply.

MetroTech reserves the right to modify or update this return and refund policy at any time without prior notice. Any changes will be effective immediately and will be reflected on our website.

If you have any questions or concerns about our return and refund policy, please reach out to our customer support team for further assistance.